Build Your Community

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ISBN: 9781292329994
Author : Richard Millington
Published: 2021
Publisher: Pearson Education Ltd (GBP)
Number of pages: 312
Language: English
Format: Paperback

Description

Every single day a growing number of organisations are turning their employees, customers, and members into an online community. The results of these efforts are incredible. Build Your Community is about the evergreen principles of building a successful and thriving community. This book will take you step-by-step through the process to launch and manage a community for almost any kind of group. Covering the technology, what makes a community tick, and how to attract and keep your audience highly engaged. Whether you’re building a community for your business or for your passion, this book is going to help you create the ideal community for your needs.

A powerful customer community will help you to scale customer support, attract new customers, and gather indispensable feedback and knowledge. But how do you make it happen?

Build Your Community fuses proven principles from the world of psychology with user experience and design thinking into a foolproof approach helping you to:

• Start from scratch and attract your first members.
• Find and design the perfect platform for your community.
• Keep members engaged, sharing expertise, and helping each other.
• Create a magnetic community culture – unique from any other online destination.
• Position you and your organisation at the center of your field.
• Budget for your community with a detailed breakdown of costs and resources required.

Richard Millington shares the strategies, principles and tactics he has used to help over 300
organisations to build communities over the past decade, including Apple, Facebook and SAP.
If you wish to build a united, powerful online community, Build Your Community is your definitive guide.

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