Plunkett's Procedures for the Medical Administrative Assistant

<p>Written in a clear, engaging style, <b>Plunkett’s Procedures for the Medical Administrative Assistant, 5th Edition</b> provides instruction for all the essential office procedures required by today's medical office administrative assistants in Canada — whether they work in a medical office, a complementary care office, or in a hospital setting. It contains the most current information available in the field, and specifically reflects health care in Canada. Chapters address the diverse skills and knowledge required by a medical office administrative assistant, such as good communication, privacy, customer service, stress management, medical transcription, filing, appointment booking, physical and virtual meetings, billing (ICD-10-CA), and more. This new edition covers Electronic Medical Records (EMR), and features an eye-catching new four colour design and a new Evolve companion site with invaluable instructor and student resources.</p><ul> <li>Written in an <b>accessible,</b> <b>clear, engaging, and easy to understand</b> style.</li> <li><b>Key terms, learning objectives, end-of-chapter assignments, and discussion questions </b>throughout. <b></b></li> <li><b>Examples and exercises </b>delve deeper into topic areas.</li> <li>Extensive offering of <b>working papers and templates</b> allow for extra practice on tasks and scenarios encountered in the medical office environment.</li> <li><b>Quintessentially Canadian content </b>and<b> </b>viewpoint.</li> <li>Continuation of the beloved <b>Dr. Plunkett theme.</li></ul></b><ul><b> <li>NEW! Four Colour design</b> with new art programme better illustrates current concepts and improves readability and visual appeal. </li> <li><b>UPDATED!</b> Expanded coverage of<b> healthcare plans</b> across Canada.</li> <li><b>NEW! </b>Coverage of<b> Electronic Medical Records (EMR). </b></li> <li><b>NEW! Evolve site</b> including chapter review questions, review questions, videos, forms and templates, audio glossary, and more!</li> <li><b>UPDATED!</b> <b>Reflects contemporary standards, technological tools, and terminology</b> used in day-to-day modern health care practice.</li> <li><b>NEW! New and revised learning tools </b>–<b> </b>including: learning objectives, key terms, assignment boxes, tips, critical thinking boxes, and <b><i>Did You Know</b></i> boxes.</li> <li><b>UPDATED!</b> <b>Reflects current</b> <b>privacy legislation</b> (PIPEDA) and changes to provincial and territorial Freedom of Information acts.</li> <li><b>NEW! Chapter order </b>and <b>comprehensive Table of Contents. </li></ul></b>